Support

Help for Sage AI by educircle.io — the counselling and institution workspace used by authorised counsellors and partner-institution staff.

Contact us

Email tech@educircle.io with your question. Please do not include passwords or sensitive personal details in your message.

We aim to review support requests as soon as reasonably practicable, but we do not guarantee a specific response or resolution time.

Signing in

• Counsellors sign in on the main screen with the work email and password provided for your account.
• Institution users sign in through the institution portal, setting a password from the secure link in your invitation email.

Passwords & invitations

• Forgot your password? Use “Forgot password” in the app to receive a one-time reset code by email.
• New account? Your invitation email contains a secure link to set your initial password. If the link has expired, contact us or your administrator for a fresh invitation.

Access & permissions

Access to Sage is provisioned by an administrator at your organisation. If you cannot see an expected case, document or feature, your access may not yet be granted — contact your administrator, or email us at the address above.

Deleting your account

You can request account deletion from within the app under Settings, or at the public page: https://sage.educircle.io/account/deletion. Requests are processed within 30 days, with a 7-day window to cancel from within the app.

Privacy

How we handle your data is described in our Privacy Policy.